Ticketing System
Resolve customer support with order, speed and data
Ticketing and helpdesk system for companies. Centralized query management, automatic assignment, SLA enforcement, knowledge base and support via WhatsApp, email and web — all in one system.
Illustrative demo
An example of what we can build
Illustrative demo with sample data: it is not a ready-made product. We build each system to fit your operation, and the modules, rules and integrations are defined in the discovery phase.
Mesa de ayuda · ejemplo
Tickets por correo, WhatsApp y portal, con SLA por prioridad
El equipo no enciende después de la actualización
Los tiempos son de ejemplo: las prioridades, los SLA y a quién se escala cuando vencen los defines tú.
Benefits
Why Deepyze for your Ticketing System?
We work with industry best practices to guarantee real results.
Centralized ticket management
All support requests in one place, regardless of the originating channel. A unified view for the team, with no query falling through the cracks.
Automatic assignment by team or agent
Queries are classified and assigned automatically based on issue type, responsible team or available agent. Configurable routing rules.
SLA tracking and automatic escalation
Maximum response and resolution times by ticket type and priority. Automatic escalation to a supervisor when the defined time is approaching or exceeded.
Knowledge base
Help articles and FAQs that customers can consult before opening a ticket. Reduces the volume of repetitive queries and enables self-service resolution.
Multichannel: email, web and WhatsApp
Customers contact through their preferred channel: web form, email or WhatsApp. All conversations are unified in the system as traceable tickets.
Satisfaction and time reporting
CSAT, first response times, resolution times and SLA compliance. Reports by agent, by team and by issue type to continuously improve service quality.
Process
How we build your Ticketing System
A clear and transparent method so you always know which stage your project is at.
- 1
Current support analysis
We understand how queries arrive today (email, WhatsApp, phone), who handles them, how long resolution takes and what information needs to be recorded for each case.
- 2
System and workflow design
We design ticket categories, assignment rules, SLA by issue type and escalation flows. We configure both the customer experience and the agent experience.
- 3
Development and multichannel integration
We build the system and integrate the channels: email, web form and WhatsApp Business API. Customers write from anywhere and agents respond from one place.
- 4
Implementation and team adoption
We train the support team. During the first days we are on hand to ensure the system is used correctly and that response times improve from day one.
Pricing
How much does it cost?
It depends on the scope: we define it together in a free discovery meeting and send you a fixed-price proposal.
FAQ
Frequently asked questions about Ticketing System
How much does the ticketing system cost?
It depends on the scope: we define it together in a free discovery meeting and send you a fixed-price proposal.
Does it integrate with WhatsApp Business?
Yes. We integrate with the official WhatsApp Business API. Messages received via WhatsApp are automatically converted into tickets and agents respond from the system without touching a phone.
Can it be used by multiple teams or departments?
Yes. The system can be configured with multiple teams (technical support, billing, sales, etc.) with routing rules that direct each type of query to the appropriate team.
Can customers see the status of their ticket?
Yes. Customers receive automatic updates by email or WhatsApp when their ticket status changes. They can also access a customer portal to view their history and current status.
Can it be used for internal support (IT helpdesk)?
Yes. The system can be used for internal support between employees and the IT or administration department, with the same assignment, SLA and reporting features.
Can it integrate with our existing CRM or management system?
Yes. We can integrate the ticketing system with an existing CRM so the agent sees the complete customer history (purchases, contracts, previous tickets) at the moment of handling the request.
Products we built
Our own software, running in production
- Fixed price
- We quote with closed scope and price. You know what it costs from day one, no surprises.
- The code is 100% yours
- When we finish, the repository, the infrastructure and the documentation are entirely in your name.
- Same time zone
- We work South American business hours. Meetings and answers with no time-zone delays.
- Proposal in 24-48 h
- After the first meeting you get a detailed written proposal, with no commitment and no fine print.
Damián Oliva
Founder of Deepyze
You work directly with the person who builds. Years building digital products in LATAM, Google Cloud Machine Learning certified.
Meet the founderReady to start your Ticketing System project?
Tell us your idea and we'll prepare a no-commitment proposal in 24 hours.