Tier 1 AI Support Agent
AI Agent for technical support and 24/7 helpdesk
Automate frontline technical service management. Connected to Jira, Zendesk, Freshdesk, and WhatsApp, the AI agent inspects technical docs, executes diagnostic APIs, resolves recurrent issues, or escalates with full context to engineering.
Benefits
Why Deepyze for your Tier 1 AI Support Agent?
We work with industry best practices to guarantee real results.
60% autonomous resolution of L1 tickets
End-to-end resolution of frequent tickets: access resets, environment configuration troubleshooting, service status verification, and step-by-step technical guides.
Active diagnostics via internal APIs
The agent is not just conversational: it checks user account flags, inspects system logs, queries microservices, and triggers secure authenticated webhooks.
Jira, Zendesk & Freshdesk integrations
Creates tickets with automatic severity tags, populates custom fields, appends private internal notes, and updates incident states within your current ITSM stack.
Context-rich handoff to human specialists
When an issue requires Level 2 or 3 engineers, the agent hands over a structured incident brief: diagnosed root cause, reproduction steps, and collected user telemetry.
Omnichannel 24/7 availability with zero queues
Deploy across WhatsApp Business, embedded web chat, support email, and customer portals. Initial response times under 3 seconds at any time of day.
Grounded on technical docs & playbooks
Indexes internal engineering documentation, Confluence, Notion, product manuals, and API changelogs. Delivers answers with verified citations and zero guesswork.
Process
How we build your Tier 1 AI Support Agent
A clear and transparent method so you always know which stage your project is at.
- 1
Historical ticket audit & taxonomy
We analyze historical ticket logs to identify the top 20 recurring issues, failure modes, and severity triage criteria.
- 2
Knowledge ingestion & diagnostic rules
We connect your internal technical knowledge base, standard operating procedures, and define read-only scopes for diagnostic APIs.
- 3
ITSM integration & automated actions
We develop API integrations with Jira Service Management, Zendesk, or Freshdesk, setting up ticket creation, workflows, and resolution webhooks.
- 4
Staged pilot & full rollout
We test the agent with a supervised pilot cohort, calibrating precision and containment rates before company-wide deployment.
Pricing
How much does it cost?
It depends on the scope: we define it together in a free discovery meeting and send you a fixed-price proposal.
FAQ
Frequently asked questions about Tier 1 AI Support Agent
What percentage of tickets can the AI agent resolve autonomously?
In standard Tier 1 support environments, the agent autonomously resolves between 50% and 65% of repetitive requests without human intervention.
How much does a Tier 1 AI technical support agent cost?
It depends on the scope: we define it together in a free discovery meeting and send you a fixed-price proposal.
How do you prevent the AI from giving misleading technical advice?
The system enforces strict RAG grounding: it only answers from verified technical manuals and SOPs. If documentation does not cover the issue, it acknowledges the limit and escalates.
Can the agent perform real technical actions like resetting passwords?
Yes. Through scoped, token-authenticated API endpoints, the agent can trigger concrete operational workflows such as issuing password resets or checking database sync flags.
Does it integrate with our existing ticketing stack?
Yes. We integrate seamlessly with Jira Service Management, Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, and WhatsApp Cloud API.
How does the escalation to human engineers work?
The agent collects key diagnostic details (OS version, exact error stack, screenshots) and compiles a high-priority ticket with an executive summary assigned directly to Tier 2.
Products we built
Our own software, running in production
- Fixed price
- We quote with closed scope and price. You know what it costs from day one, no surprises.
- The code is 100% yours
- When we finish, the repository, the infrastructure and the documentation are entirely in your name.
- Same time zone
- We work South American business hours. Meetings and answers with no time-zone delays.
- Proposal in 24-48 h
- After the first meeting you get a detailed written proposal, with no commitment and no fine print.
Damián Oliva
Founder of Deepyze
You work directly with the person who builds. Years building digital products in LATAM, Google Cloud Machine Learning certified.
Meet the founderReady to start your Tier 1 AI Support Agent project?
Tell us your idea and we'll prepare a no-commitment proposal in 24 hours.